Returns & Refunds Policy
Our commitment to your satisfaction with our premium leather goods.
Last updated: July 01, 2025
1. Return Policy Overview
We accept returns under the following conditions:
- Unused products in their original packaging within 30 days of delivery
- Products that arrive damaged or defective
- Products that don't match your order
2. Return Process
To initiate a return:
- Contact our customer service within 30 days of delivery
- Provide your order number and reason for return
- Receive return instructions and shipping label if applicable
- Package the product securely with all original packaging
- Ship the return within 7 days of approval
3. Refund Policy
Refunds will be processed as follows:
- Full refund for unused products returned within 30 days
- Full refund for damaged or defective products
- Refund of product cost only (shipping costs non-refundable unless the error was ours)
- Refunds processed within 5-7 business days after receiving the return
4. Quality Guarantee
We stand behind the quality of our products. If you're not satisfied with your purchase:
- Contact us immediately with your concerns
- We may offer a replacement or credit for future purchases
- Your feedback helps us maintain our high standards
5. Shipping Costs
Shipping costs for returns:
- Free return shipping for damaged or incorrect items
- Customer responsible for return shipping on unused items
- Original shipping costs are non-refundable unless the error was ours
6. Contact Us
For any questions about our returns and refunds policy, please contact us at:
Email: returns@nomadicleather.com
Phone: (555) 123-4567
Hours: Monday-Friday, 9 AM - 5 PM EST
Important Note
We take pride in the quality of our leather goods. All returned products are carefully inspected. This policy helps us maintain the highest standards of quality and service for all our customers.